FAQ

Orders

 

When will my order ship?

All jewelry from Nannapat Studio is handmade to order and takes up to 1-2 weeks to ship. Once you place an order, we will promptly send you a confirmation email. You will receive another email containing the tracking number once the order is shipped.      

How can I check the status of my order?

If you want to check the status of your order, just email us at info@nannapatstudio.com with your name and order number. 

How much is the shipping cost?

We provide free shipping for all orders within the United States. All orders are shipped via USPS with expected delivery within 2-5 business days after dispatch. For international orders, you can choose your preferred options when checking out.

In case I need to modify my shipping address, what should I do?

If you require a modification to your shipping address, please contact us immediately at info@nannapatstudio.com. Unfortunately, we are unable to alter orders once they are in transit. If this occurs, please reach out to the carrier and use your tracking number to make any special delivery requests.    

What is the refund policy?

Since every Nannapat Studio’s piece is handmade to order for you, we do not offer refunds or exchanges for slight variations or change of mind purchase unless there is a damage issue. Please make your selection carefully before placing an order. If you have any questions, do not hesitate to reach out at info@nannapatstudio.com.

  

Jewelry Care 

How to take care of my jewelry?

All jewelry from Nannapat Studio is made from solid brass, which naturally oxidizes over time. You can slow down the process by taking proper care of your jewelry.
- Avoid wearing your jewelry while you are sleeping, showering, swimming, or participating in physical activities.
- Avoid any contact with lotions, oils, perfumes, or any products that might contain alcohol.
- Avoid storing jewelry in humid areas, such as bathrooms, to prevent quick oxidization.
- Keep your jewelry in its original pouch and in a dry place.
- After wearing it, please use our polishing cloth to gently wipe the item.
 

How to clean my jewelry?

- To clean your jewelry, use a non-abrasive cleaner or mild soap with warm water. Rinse and dry immediately with a soft cloth.
- After cleaning your jewelry, use our polishing cloth to give it a nice finish.
- Avoid using products containing alcohol to clean jewelry as it may damage the finish.